Inbound Call Administration

Leave the worries of your inbound calls to us

Dev BPO offers 24/7/365 inbound call center support services. Inbound services are among the most outsourced call center services. Our inbound call center service offers solution to customers on virtually all the queries related to the products and services. These queries are usually related to account questions, technical support, sales, products or general company information. Dev BPO provides dynamic support to all your inbound communications.

Qualitative Services and their Features

Dev BPO proves maximum phone productivity, better market coverage, faster ramp-up of new campaigns, skilled & professional talent pool, higher lead generation, wider customer base and increased sales. These are some of the reasons that make us the popular choice for our client's inbound support needs.

We have separate infrastructures and staff for handling inbound and outbound call center services because we recognize the different set of skills required for the two. Where inbound calls require customer service call center or a virtual call center the requirements of an outbound call center are unerringly different.

With Dev BPO by your side, you need not make that "extra effort" to retain your customers and can concentrate on your core business activities. We act as an extension of your company by retaining your current customer base and bring in new customers through new marketing strategies for your products and services according to your desire.

Inbound call includes following Services:-

  • Answering Service
  • Customer Service
  • Direct Mail Response
  • Helpdesk Solutions
  • Inquiry Handling
  • Interactive Voice Response
  • Sales Lead Qualification
  • Email and Chat Support

Why Dev BPO?

  • Call centers team members here are imbibed with the latest selling and cross selling techniques.
  • Our Inbound Services are designed using latest software programs and infrastructure.
  • We ensure unsurpassed Inbound Call Quality and handle each call with utmost care, so that repetitive calls can be avoided.
  • You can count on us for best quality service and maximum customer satisfaction, because we put your customers first.