Hub and Spoke Model and BPO Industry

The IT BPO sector in India is a sunrise sector which has been propelling phenomenal growth rates for the Indian economy since past three decades. In our initial articles we have already mentioned a few of the factors that make India an attractive destination for the countries world over to outsource their businesses in India, such as, cost efficiency, younger talented, technical population, high GDP rate, open economy, etc. Continue reading

What is BPO?

Business process outsourcing (often called BPO) in a lame man's terms can be defined as "a process of sharing your business functions (responsibilities) with a third party organization which is a proven expert in doing things that you cannot or do not want to handle yourself". Simply speaking it is the process of assigning the work that you cannot do yourself to some expert who will do it for you. Continue reading

Benefits and Limitations of Outsourcing

Business process outsourcing (often called BPO) in a lame man’s terms can be defined as "a process of sharing your business functions (responsibilities) with a third party organization which is a proven expert in doing things that you cannot or do not want to handle yourself." BPO business is one of the most flourishing business is today’s date. Continue reading

Ecommerce - Biggest World Wide Business

I don’t think there is an individual who has not heard the names of Ebay.com, Paypal.com, Amazon.com or Flipkart.com, but then you might say, these sites sell things online what does that have to do with e-commerce? Well, buying and selling goods and services online is what e-commerce is all about. E-commerce can be defined as “The buying and selling of products or services over electronic systems such as the Internet and other computer networks.” Continue reading

Importance of Web Presence (Website) in Business

Computers and Internet have become a necessity these days. For some people a day without food is imaginable but a day without Internet is not! In such a picture the presence of the “World Wide Web” in your business is vital. An access to Web Services and the use of Web site to develop and promote your business has become a trend among both existing and new businesses. Internet can be used both as a tool to buyers and sellers giving them unlimited access to goods and services and also as a venue where the business grows overcoming the geographical boundaries. Continue reading

Development of BPO Industry in India - Root to a Big Tree

Business process outsourcing (often called BPO) in a lame man’s terms can be defined as "a process of sharing your business functions (responsibilities) with a third party organization which is a proven expert in doing things that you cannot or do not want to handle yourself." The lesser known term is Knowledge process outsourcing (KPO) it is a type of outsourcing that is less structured and more specialized than BPO. Continue reading

International Call Centers in India - Root to a Big Tree

It is a known fact that along with being called the land of culture and heritage, India is also called a "land of call centers". According to a study there about more than 300,000 small and big call centers in India which more than 40% of the total call centers in the world, and according to the same study while it costs more than 19,000 $ per year per employee to maintain a call center in U.S.A and 17,000$ in Australia it costs less than 7,500$ for the same call center outsourcing in India. Continue reading